Delivery & Postage
UK Standard Shipping
Item(s) that are in stock will usually be delivered within 1-3 working days after you place your order (excluding weekends). Bikes and finance orders can only be delivered to the billing address. Please note all bikes have a minimum delivery time of 3 days depending on the brand due to builds and safety checks and are not available for next day delivery
- UK orders under £15.00 - £4.99
- All UK orders over £15.00 - FREE! ( 1 - 3 day delivery: excludes Highlands and Islands)
- Bikes* - FREE! (UK Mainland only, excludes Highlands and Islands)
*Please note: We are unable to ship some selected brands as they are available for Store collection only. Brands affected are clearly marked, but if you are unsure if your item is available for shipping, please don't hesitate to contact our helpful mail order team on 01539 267721 or firstname.lastname@example.org.
- Bikes take a little bit longer as we want to ensure they arrive with you in perfect condition, and so will take the time to PDI / build check them before delivery.
- The item(s) you have ordered is out of stock.
- The availability of one of your order items may have changed from when you purchased - if this is the case we'll email you to help you find an alternative.
- If it is a UK Bank Holiday period.
UK Delivery - Priority Service
This service will be next day, tracked, delivery on orders placed before 12 noon (GMT) Monday - Friday in most areas. Orders placed on or after 13:00 (GMT) on Friday, or on Saturday and Sunday will be delivered on Tuesday, unless a Saturday service is selected.
Guaranteed UK Next Working Day delivery (In stock items) - £6.95
Saturday delivery - £20.00
Next Day Pre 12noon delivery - £15.00
2 Day Service - £15
The following postcodes are classed as Scottish Highlands:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
2 - 5 Day Service - £19
The following postcodes are classed as Scottish Islands:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
We ship to the following countries:
|Southern Ireland||FREE||2 Days|
Southern Ireland (Shipping bikes here is free)
We'll dispatch your order using the most suitable courier depending on the size and weight of your item(s). Once we've dispatched your order we'll email you to let you know the tracking details. Depending on your order destination country and/or the value of your order, additional charges may be required.
To arrange a return please contact us on 01539 267721 or email@example.com.
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note. Returns can be made at our Lakes Cycles store in Kendal, including those items purchased online. Alternatively you can return your goods by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories). Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:
Lakes Cycles, Unit 1, Westmorland Business Park, Gilthwaiterigg Lane, Kendal, Cumbria, LA9 6NS. Tel 01539 267721.
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded by cheque but please allow 10 days after original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note. Refunds will be made for faulty or incorrect items, including any delivery charge incurred by the buyer (excluding ‘Special Delivery’) in the return of the item. If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.